Shipping policy

Delivery

1. Where does NINJA TOKYO ship from?
   All orders are shipped directly from our warehouse in Japan.

2. How long does delivery take?
   Standard delivery takes 3–5 business days depending on your location. Express delivery is available at checkout.

3. Can I track my delivery?
   Yes, once your order is shipped, you will receive an email with tracking information.

4. Do you offer international delivery?
   Yes, we ship internationally. Delivery times and fees vary based on destination.

5. Can I change my delivery address after placing an order?
   If your order has not yet shipped, please contact our support team to update your address.

6. What happens if I miss the delivery attempt?
   The courier will leave a notice and attempt redelivery or provide instructions for pickup.

7. Can I request a specific delivery date or time?
   While we do our best to accommodate requests, exact delivery scheduling is subject to the carrier's policy.

8. What if my package is delayed?
   Please check your tracking link first. If the issue persists, contact our support for assistance.